Contact Customer Service

Have a question?

We’re here to help! Our friendly and knowledgeable Beauty Advisors want to make sure you have the best experience possible. Reach us via phone, email, and chat from Monday - Friday: 8AM - 9PM EST. Please also refer to our FAQs page for immediate answers to commonly asked questions.

EMAIL US:

customercare@shiseido.ca

CHAT WITH US:

Live Chat ()

CALL US:

1 (866) 877-6088

Please note Customer Service is closed or may have abbreviated hours for the following holidays: New Year’s Day, Family Day, Good Friday, Victoria Day, Canada Day, Civic Day, Labor Day, and Thanksgiving. Customer Service will be closed on December 25th, December 26th, and January 1st.