Order Status

Most Shiseido.ca orders take 1-2 business days for processing. Orders placed on Saturday or Sunday will be processed on the following Monday.

To check the status of your order or to track your order shipment, please go to My Account and log in with your user name and password. Or simply check your order by visiting our Check Your Order page.

Please note that Canada Post may not have tracking information available for up to 12 business hours after the order has shipped.

We aim to process your order as quickly as possible. Therefore, order cancelations and modifications are time-sensitive and not guaranteed.

Order Cancellations

Full order cancellations are eligible within 90 minutes after the order is placed.

To cancel your order, please log in to My Account, and visit the Order History tab. Should your order be eligible for a cancellation, the option will appear beside the order number. If you don’t have an account, kindly use our Order Tracker to search and locate your order.

Out of Stock Cancellations

Items in your order, including samples, are based on stock availability and are not guaranteed to be fulfilled.

If an item in your order is out of stock after your order has been placed, that item will be canceled from your order, and you will receive a notification via email. All in-stock items in your order will be shipped to you.

Please note that cancelled items, including samples, cannot be replaced with alternatives once the order has been processed.

Order Modifications

Please contact Customer Service if you wish to modify your order.